Privacy Policy

Last updated: March 1, 2026

Intertape Polymer Group Inc. ("IPG," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or submit a request for product samples or quotes.

1. Information We Collect

We collect information that you provide directly to us through our website forms, including:

• Contact information: First and last name, business email address, phone number
• Business information: Company name, job title, industry sector
• Inquiry details: Product interests, application descriptions, estimated order volume
• Technical preferences: Application type, surface conditions, temperature requirements

We also automatically collect certain technical information when you visit our website, including IP address, browser type and version, pages visited, time spent on pages, and referring URL. This data is collected through standard web analytics tools and is used in aggregate form to improve the website.

2. How We Use Your Information

IPG uses the information we collect to:

• Respond to your product, sample, and quote requests
• Provide technical application support and product recommendations
• Send relevant product updates, technical bulletins, and industry information (where you have consented)
• Improve our website functionality and user experience
• Comply with legal obligations
• Detect and prevent fraudulent activity

3. How We Share Your Information

IPG does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Authorized distributors: When you request a local distributor referral, we may share your contact information with an authorized IPG distribution partner in your region
• Service providers: We work with trusted third-party vendors (CRM, email, web analytics) who process data on our behalf under confidentiality agreements
• Legal requirements: We may disclose information when required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically 3–5 years from your last interaction with IPG. You may request deletion of your personal data at any time by contacting us at the address below, subject to any legal retention obligations.

5. Cookies and Tracking

Our website uses cookies — small data files stored on your device — to support essential website functions (session management, form state) and analytics. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality but will not prevent you from accessing core content or submitting forms.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing of your data for marketing purposes
• Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Data Security

IPG maintains technical and organizational security measures appropriate to the sensitivity of the data we process, including TLS encryption for data transmission, access controls on internal systems, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security.

8. Children's Privacy

This website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will indicate the revision date at the top of this page. We encourage you to review this policy whenever you interact with our website.

10. Contact Us

For privacy-related questions, data requests, or concerns, please contact:

IPG Privacy Office
100 Paramount Drive, Sarasota, FL 34232, USA
Email: [email protected]
Phone: 1-800-663-4932